company PolicIES

CANCELLATIONS/ REFUNDS
Lessons/ classes are non-transferrable, non-cancelable and non-refundable. One refund exception applies: If a gift certificate is purchased for an incorrect location, it can refunded with a $5 processing fee.

PAYMENT REQUIREMENTS
Purchased lessons, classes, gift cards, party, camp, packages, including rentals all require 100% upfront payments.

RESCHEDULING
We know your time is valuable, and hope you respect ours too. Out of courtesy to our hard working instructors, we ask that you please provide at least 24 hours notice if you need to postpone private lessons or private classes, otherwise a $35 lesson recovery fee per scheduled hour is optional to keep the lesson/ class and still be able to postpone it.

Lessons/ classes can be late rescheduled by SK8 GYM at NO additional cost if an instructor cannot be furnished.

WEATHER CONDITIONS
Lessons/ classes are weather permitted; rain, wet ground, under 50/ over 90 degrees, smoke/ fires or any natural disasters, all require lesson postponement at NO additional cost.

INSTRUCTOR REQUESTS
While we make every effort possible to accommodate instructor requests, there are occasions when instructors are substituted without notice. Information about  students are transferred to the alternate instructor, preparing them to effectively continue where you or your student previously left off.

RENTAL GEAR
In order to guarantee rental gear is brought to your appointment, please be sure to rent at least 24 hours in advance of the start time. Any rentals purchased within 24 hours of lesson start time are not guaranteed.

If you arrive to your lesson/ class and require last minute rentals and if those rentals are made available by your coach, rental fee payments are due prior to the start of the lesson and can be only purchased electronically via sk8gym.com or via Venmo: @sk8gym, Paypal: info@sk8gym.com, Cash App: $SK8GYM.
We do NOT accept cash other than tips for instructors.

Training Locations
While training may at times occur at locations other than those listed on this site, we only meet at public locations with the exception of the Chicago area location.